Our Team
KEN RYAN
Managing Director
Authorised Representative of PGW Financial Services Pty Ltd AFSL 384713 | Cert. IV FinPlanning (Intergratec) | Justice of the Peace.
Ken has been involved with local businesses and insurance for more than 40 years. His extensive Life Insurance and Investment industry experience includes 14 years with MLC Life in Management and Managing Director of Coast & Country for the past 28 years.
His expertise in the following areas is far-reaching: Income Protection, Life, Trauma, Superannuation, Key Man and Partnership Protection with the help of our associates are just a part of his broad portfolio. Ken is available at any time to assist with any questions or issues you may need to discuss.
TONY LUCAS
Senior Account Manager
Authorised Representative of PGW Financial Services Pty Ltd AFSL 384713
Tony has more than thirty years experience in the finance service industry, Tony is authorised through PGW Financial Services Pty Ltd, to provide expert personal life insurance advice. Tony is also responsible for carrying out the annual review of each and every one of our life clients ensuring that our records are up to date and that client’s insurances are still adequate for their needs. Tony, through key industry partnerships and associations, is responsible for co-ordinating our Home Loan and Finance operations. Tony aims to provide a total financial service to all our clients, through Licensed Finance Brokers, facilitating home loans, business loans and motor vehicle loans – with the best of rates and service.
SUE WISEMAN
Senior Account Manager
Authorised Representative of Community Broker Network AR 1236734. Tier 1 Diploma of Financial Services, Insurance Broking (QPIB)
Sue has over 30 years of experience in the insurance industry encompassing the entertainment sector, all classes of business insurance plus she has managed a broad range of corporate accounts with many long term, satisfied clients. Sue joined Coast & Country in 2015 as Senior Account Manager. In Sue’s role, she focuses on the growth and servicing of our clients as well as mentoring our staff and running the general insurance department of the business. Sue’s contribution to our team, shepherding and developing staff is priceless and our clients hold her advice in high esteem.
EMILY BAIN
Account Executive
Authorised Representative of Community Broker Network AR 1278991
Emily joined the Coast and Country team in 2019, following 10 years of industry experience and specialises in SME business sector, trades insurance, including public liability and tool cover. Emily recently obtained her tier 1 qualification and works assisting our broking team and clients daily. Emily’s skillset and her exceptional customer service ability have quickly made her a highly valued team member.
ISOBEL COWIE
Receptionist
Isobel has recently joined Coast & Country as a trainee. Isobel is responsible for our reception area and also completes office administration for our General Insurance clients. Isobel is an approachable team member who will always greet you with a smile and offers a high level of customer service to all our clients.
ELIZABETH D’ASSUMPCAO
Assistant Account Executive (currently on maternity leave)
Elizabeth works specialising in General Insurance Claims and Workers Compensation. Elizabeth has been at Coast & Country for 2 years providing our clients, broking team and management with administration support and assistance. Elizabeth’s attention to detail and ability to see the bigger picture allows our whole team to work more efficiently.
PAULA HALLIWELL
Life Administrator
Paula is our life administrator and personal assistant to Ken Ryan. Paula has been with Coast & Country for over 25 years. She is responsible for assisting our life clients, problem solving and first point of contact for claims. Paula is dedicated to building client relationships and ensuring all of our clients’ needs are met.
KELLY REYNOLDS
Marketing Co-ordinator / Life Administration Assistant
Kelly joined Coast & Country in 2019 with 3 years’ experience in marketing and prior experience in accounts administration. Kelly develops and implements marketing campaigns that notify our clients on issues that come up in the insurance industry. Part of her role is also assisting our life clients and advisers with administration and support.
NATALIE GOOCH
Senior Account Executive
Authorised Representative of Community Broker Network AR 450166
Natalie has been with Coast and Country for 6 years and has 8 years’ experience in the insurance industry. Natalie holds a Certificate III in Insurance Broking and is Tier 1 qualified in insurance broking. Natalie is a cheerful, client focused broker, committed to finding the best solutions to protect our client’s assets. Natalie specialises in SME business sector and Personal lines insurance products and has a great affinity with her clients.